How can we help?

Contact SpotGo

Email is the public support channel for the SpotGo pilot.

If you are signed in to SpotGo, you can also use Settings → Contact support to keep the conversation attached to your account.

What to include

• a short description of the problem;
• the app version and iOS version when relevant;
• whether the issue concerns Driver, Mapping or account access; and
• the approximate time of the issue if it helps investigation.

Do not email passwords, authentication tokens, private keys or other secrets. Do not send raw Mapping camera footage unless SpotGo has provided a separate reviewed research workflow and you intentionally agreed to it.

Parking and safety

SpotGo parking availability is probabilistic and does not guarantee that a space is free or legal when you arrive. Always follow local signs, restrictions and road-safety requirements.

Do not interact with SpotGo while driving. Stop safely before making reports or changing a Mapping/Driver setting that requires attention.

Account and privacy

Account deletion is available in the app under Account → Manage account & security → Delete account. For privacy questions or data requests, email support@spotgo.co.

Read the SpotGo Privacy Policy for the current data-handling summary.

Free pilot

SpotGo is currently a controlled free-service pilot. Paid Premium and App Store purchases are not offered in the current v1 product. SpotGo Credits and Partner Rewards may be available when the relevant pilot eligibility, reward policy, voucher inventory and service controls allow them. Credits are non-cash and cannot be redeemed for cash.